Refund policy

A 'Custom or Personalized Order' is defined as any product that is made-to-order, or any product that was not in-stock or ready for shipment at the time of purchase.

Custom and Personalized orders are deemed Final Sale and are not available for return or refund.

Full payment is required for all custom or personalized orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is estimated at 7-10 days. This does not include weekends or holidays.

(Production time could be 15-20 days, for particular items during Christmas holiday season) 

Production and delivery lead times are estimates and subject to change. In the unlikely case of a custom order exceeding 2 weeks from the date of the deposit or payment, the customer has the right to cancel the custom order for a full refund or the deposit. 

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges. 

A return and refund will be reviewed by Knicks n Knacks Co. if custom order is defective.

Custom orders are not able to be returned or refunded based on buyer’s remorse.

Please contact us at info@knicksnknackscotx.com for assistance or questions about a return.